Child Safety Standards
Surematch has zero tolerance for child sexual abuse and exploitation (CSAE),
including child sexual abuse material (CSAM). Any such content or conduct is
prohibited, is removed, and is reported to the authorities.
Who can use Surematch
Surematch is a dating app for adults. You must be at least 18 years old to create an account or use the app. Accounts we believe belong to anyone under 18 are removed.
What is prohibited
- Creating, sharing, requesting or linking to any sexual or sexualised content involving a minor (CSAM).
- Grooming: any attempt to build a relationship with a minor for sexual purposes.
- Sextortion, trafficking, or any other sexual exploitation of a minor.
- Sexualising minors in profiles, photos, messages or calls.
- Using Surematch to arrange contact with, or access to, a minor.
How to report a concern
You can report without leaving the app:
- Settings → Safety & Support → Report a safety concern, and choose Child safety concern. Child safety reports are marked urgent and reviewed first.
- On any profile, tap Report Profile and choose Child sexual abuse or exploitation or User is underage.
You can also email our child safety contact at surematchdating@gmail.com.
If a child is in immediate danger, contact your local police or emergency services first.
What we do when we receive a report
- We review child safety reports as a priority.
- We remove violating content and permanently ban the accounts involved.
- We report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) and to the relevant national and regional authorities, and we preserve the information needed to support investigations.
- We cooperate with law enforcement requests in accordance with applicable law.
Compliance with child safety laws
Surematch complies with applicable child safety laws in the countries where it operates, including obligations to report CSAM to the appropriate authorities.
Child safety point of contact
Our designated child safety contact can speak to our CSAM prevention practices and compliance: surematchdating@gmail.com.